Did you know that different communication styles can stem from cultural differences, not just personality types?
Sara, a project manager in a mid-sized tech company, is learning this the hard way with Rakesh, her direct report. Sara’s U.S. cultural background emphasizes direct and immediate feedback to promote efficiency and quick decision-making. In line with this, she often gives Rakesh feedback to help him make decisions and meet tight project deadlines.
However, Rakesh’s Indian cultural background values a gentler, more indirect approach to communication, particularly with those in positions of authority. When Sara gives feedback during meetings rather than in private, Rakesh perceives it as harsh and overly critical.
Another point of tension arises from Rakesh’s preference for deferring to Sara for direction, a sign of respect for hierarchy in his cultural context. Sara, however, interprets his hesitation to make decisions as a lack of initiative and sluggishness.
As tension between them escalates, the two realize they need guidance to improve collaboration. Luckily for them, their organization is embarking on an inclusive leadership initiative that will help their leaders recognize and embrace cultural differences.
It’s a common reality that different cultural norms and expectations create misunderstandings in the workplace, even among highly skilled and well-intentioned professionals. By exploring how leaders can foster understanding, promote cultural awareness, and model adaptive communication strategies organizations can create more inclusive and effective workplaces.
